Netflix error codes explained, and how to fix them

Netflix shows a short code with most playback and sign-in problems. The letters tell you roughly where the problem is: NW codes are network problems, UI codes usually mean the app's stored data needs refreshing, and M7 codes come from web browsers.

If Netflix isn't working on any of your devices, check our Netflix status page first.

Common codes and fixes

• NW-2-5: a network connection problem. Restart your device and router, connect the TV or console with a cable if you can, and turn off any VPN or DNS-changing service.
• UI-800-3: information stored on the device needs refreshing. Sign out of Netflix, restart the device, and sign back in. On smart TVs and streaming sticks, clearing the app's data or reinstalling it also works.
• M7111-1331: usually means you opened Netflix from an old bookmark or link. Go to netflix.com directly instead.
• M7111-5059: "You seem to be using an unblocker or proxy." Turn off your VPN, proxy or smart DNS service.
• NSES-404: the page or title you asked for doesn't exist, often from an old link or a title that has left Netflix in your country. Go back to the home page and search for it.
• "Too many people are using your account right now": you've reached your plan's limit on streams at once. Stop playback on another device, or upgrade your plan.

If nothing plays at all

1. Check whether Netflix is down for everyone.
2. Try another device on the same Wi-Fi. If that works, restart or reinstall the app on the first device.
3. Restart your router and check other streaming apps work.
4. Lower the streaming quality in your Netflix account settings if your connection is slow.