Wi-Fi connected but no internet: how to fix it

"Connected, no internet" (Windows), "No internet connection" (iPhone) or a Wi-Fi icon with an exclamation mark means your device is connected to your router, but the router isn't getting you onto the internet. The problem is either your device, your router or your internet provider.

Work out where the problem is

• Only one device affected? The problem is that device. Skip to the device fixes.
• Every device affected? It's your router or your internet provider. Restart the router, then check your provider's service status. Our internet provider status pages show whether others are reporting problems.

Router fixes

1. Restart the router properly. Switch it off at the wall, wait 30 seconds, switch it on and give it 3 to 5 minutes.
2. Check the cables into the router and wall socket are pushed in firmly.
3. Look at the router's lights. Red or orange lights usually mean no connection from your provider; check your provider's app or service status page.
4. Plug a laptop in with a cable. If that works but Wi-Fi doesn't, the router's Wi-Fi needs a restart or reset.

Device fixes

1. Forget the network and reconnect with the Wi-Fi password.
2. Restart the device.
3. Turn off your VPN and any proxy settings.
4. Flush DNS and reset the network on Windows: run ipconfig /flushdns, netsh winsock reset and netsh int ip reset as administrator, then restart. On iPhone, Settings, General, Transfer or Reset iPhone, Reset, Reset Network Settings.
5. Try public DNS: set DNS to 1.1.1.1 or 8.8.8.8. If websites start loading, your provider's DNS servers are the problem.