We check BT from our servers and combine it with problem reports from visitors.
BT problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, BT is probably having problems.
Having a problem with BT?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of bt.com
Each bar is one hour. Green: every check reached bt.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if BT is not working
- Restart your modem and router: unplug both for 30 seconds, plug the modem in first, wait for it to connect, then the router.
- Check the lights on your modem. A blinking or red internet light usually means a BT line or area outage.
- Sign in to the BT app on mobile data. It can show outages at your address and estimated repair times.
- For mobile signal problems, toggle airplane mode, restart your phone, and check for a carrier settings update.
- If neighbours on BT also have problems, it's an area outage. Ask BT for a bill credit once it's fixed.
- Plug a computer directly into the modem with a cable to rule out a Wi-Fi problem in your home.
BT outage FAQ
Is BT down for everyone, or just me?
Look at the status at the top of this page. We connect to bt.com directly from our servers, so if our check works but BT doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, BT is probably having a wider outage.
Why does this page say BT is up when it isn't working for me?
Our check confirms that bt.com is reachable and responding. An outage can still affect only part of BT, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag BT as having problems even if the website loads.
How often do you check BT?
We check BT automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a BT outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.