We check T-Mobile from our servers and combine it with problem reports from visitors.
T-Mobile problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, T-Mobile is probably having problems.
Having a problem with T-Mobile?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of t-mobile.com
Each bar is one hour. Green: every check reached t-mobile.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if T-Mobile is not working
- Restart your modem and router: unplug both for 30 seconds, plug the modem in first, wait for it to connect, then the router.
- Check the lights on your modem. A blinking or red internet light usually means a T-Mobile line or area outage.
- Sign in to the T-Mobile app on mobile data. It can show outages at your address and estimated repair times.
- For mobile signal problems, toggle airplane mode, restart your phone, and check for a carrier settings update.
- If neighbours on T-Mobile also have problems, it's an area outage. Ask T-Mobile for a bill credit once it's fixed.
- Plug a computer directly into the modem with a cable to rule out a Wi-Fi problem in your home.
T-Mobile outage FAQ
Is T-Mobile down for everyone, or just me?
Look at the status at the top of this page. We connect to t-mobile.com directly from our servers, so if our check works but T-Mobile doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, T-Mobile is probably having a wider outage.
Why does this page say T-Mobile is up when it isn't working for me?
Our check confirms that t-mobile.com is reachable and responding. An outage can still affect only part of T-Mobile, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag T-Mobile as having problems even if the website loads.
How often do you check T-Mobile?
We check T-Mobile automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a T-Mobile outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.