Is Spotify down right now?Live checks and problem reportsChecking
Spotify shows "Something went wrong" when it can't load a page, playlist or your library, and "Spotify can't play this right now" when a track won't start. Outages cause both, but so do corrupted cached files, connection problems and audio device settings.
Is Spotify down?
Check our Spotify status page for live reports. If playback or login reports are spiking, it's on Spotify's side.
Fixes to try
- Close Spotify fully and reopen it, or restart your device.
- Check Offline mode is off (on desktop: the ••• menu, File, Offline mode; on mobile: Settings, Playback or Data-saving and offline).
- Clear Spotify's cache. On mobile and desktop, open Settings, Storage, and choose Clear cache. Downloaded songs may need to download again.
- On desktop, turn hardware acceleration off (or on) in Settings, Compatibility, then restart Spotify.
- Check the output device. Make sure sound isn't going to a disconnected Bluetooth speaker or another device through Spotify Connect.
- Log out and back in, or use "Sign out everywhere" in your Spotify account page if you suspect someone else is using your account.
- Reinstall Spotify if nothing else works.
If only one song won't play
The track may have been removed or isn't licensed in your country. Search for it again; another version may play. Local files only play on devices that have the file or are on the same Wi-Fi as the computer that does.
Questions
Why does Spotify keep saying something went wrong?
Spotify can't load data from its servers. It's either an outage, a connection problem, or corrupted cached data, which clearing the cache fixes.
Will clearing Spotify's cache delete my playlists?
No. Playlists and liked songs are saved to your account. Only downloaded songs need to be downloaded again.