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If your Xbox won't sign you in, can't join multiplayer, or Game Pass and the Microsoft Store won't load, either the Xbox network (formerly Xbox Live) is having problems or your console can't reach it.
Sign-in errors such as 0x87DD0006 often appear during Xbox network outages.
Is the Xbox network down?
See our Xbox network status page. If others are reporting sign-in or multiplayer problems, wait it out.
Fixes on Xbox Series X|S and Xbox One
- Test your connection: Settings, General, Network settings, Test network connection.
- Power cycle the console: hold the Xbox button on the front for 10 seconds until it turns off, unplug it for 30 seconds, then turn it back on.
- Restart your router.
- Check your account at account.microsoft.com. Expired payment details or a pending security check can stop sign-in.
- Remove and re-add your profile if only your account is affected.
- Check your NAT type in Network settings. "Strict" or "Moderate" NAT can stop multiplayer and party chat; enabling UPnP on your router usually fixes it.
Questions
What does Xbox error 0x87DD0006 mean?
It's a sign-in error. It often appears during Xbox network outages; otherwise check your Microsoft account details and power cycle the console.
Why can I play single-player but not online on Xbox?
The Xbox network may be down, the Game Pass membership you need for online multiplayer may have expired, or your NAT type may be blocking multiplayer.