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When a Twitch stream stops and the player turns black with "There was a network error. Please try again. (Error #2000)", the video player lost its connection to the stream. Twitch's own explanation is that your connection isn't strong, stable or correctly set up enough to deliver the video to your device.
In practice there are three usual culprits: your Wi-Fi or router, a browser extension interfering with the player (ad blockers are the one Twitch names), or a problem with that one stream. Chat often keeps working while the video fails, because chat uses a separate connection.
Is Twitch down?
Check our Twitch status page for live checks and reports from other viewers. Twitch also posts incidents on its own status page at status.twitch.tv. Then run the test Twitch itself suggests: open a different live channel. If other channels play, Twitch is up and the problem is that stream or your set-up. If nothing plays on Wi-Fi but streams work on mobile data, it's your home network.
Fixes for error 2000, most likely first
- Refresh the page, or press the player's retry button. A brief drop in your connection is enough to trigger the error, and a reload reconnects you.
- Set quality to Auto. Click the Settings cog on the player, then Quality, and pick Auto. A fixed quality such as 1080p60 fails when your connection dips. Auto drops the quality instead of stopping.
- Open Twitch in a private or incognito window. Extensions are normally switched off there. If the stream plays, an extension is the cause.
- Turn off extensions one at a time, starting with ad blockers and anything that changes Twitch's player. Twitch lists browser extensions, including ad blockers, as a common cause of this error.
- Restart your modem and router. Twitch's advice is to unplug them for 30 seconds, then reconnect.
- Try another network. Switch your phone to mobile data, or connect the computer to a phone hotspot. If Twitch works there, the fault is with your home internet.
- Turn off any VPN or proxy and try again. A slow or overloaded VPN server produces the same error.
Other Twitch player error codes
Twitch's help site documents three more player codes. Where the cause is the same as error 2000, so is the fix.
- Error #1000: Twitch calls this a "Not Supported Error". Your browser or app can't play the video for compatibility reasons. Update the browser and turn off extensions that block ads. Twitch adds that some streams aren't available in every region.
- Error #3000: "Your browser encountered an error while decoding the video. (Error #3000)". A decode error: the stream arrived, but your device couldn't turn it into a picture. Update the browser, update your graphics drivers from the manufacturer, and switch off hardware acceleration. In Chrome that's under Settings, System. In Firefox it's under Settings, General, Performance. Restart the browser afterwards.
- Error #7005: a DRM error. Protected content is blocked in your browser. In Chrome, allow sites to play protected content. In Firefox, turn on Play DRM-controlled content. In Edge, allow sites to play protected content.
On a phone, TV or console
The numbered codes belong to Twitch's video player, so you'll mostly meet them in a web browser. Twitch gives the same basic advice however you watch: restart the app, test another channel, and test another network. On a TV or console, switch the device off fully instead of leaving it in standby, and use a network cable if Wi-Fi is weak where the TV sits.
Why one channel fails and the rest play
If error 2000 only appears on a single channel, your connection probably isn't to blame. Twitch explains that every broadcaster sends video with their own settings, and some set-ups cause playback trouble for viewers: a bitrate far above Twitch's recommended limits, wrongly configured encoder settings, or an unstable upload connection at the streamer's end. There's nothing to fix on your side. Lower the quality from the player's settings, or come back later.
How much speed Twitch needs
Twitch publishes recommended download speeds for viewers:
- 1080p60: 7 to 12 Mbps or higher.
- 720p60: 3 to 6 Mbps or higher.
- 480p: 1.1 to 3 Mbps or higher.
- 360p: 0.7 to 1.5 Mbps or higher.
These are per stream. If someone else in the house is downloading a game or watching 4K video, the speed left for Twitch can fall below what your chosen quality needs. That's when a fixed quality setting throws error 2000 and Auto simply looks blurrier for a while. Twitch also warns that some mobile networks cap video streaming speeds on certain plans, which causes buffering on mobile data however good your signal is.
Signs it's Twitch and not you
- Every channel fails, on Wi-Fi and on mobile data.
- Other video sites play normally at the same time.
- Lots of people report problems on our Twitch status page in the same few minutes.
In that case, leave your settings alone and wait. If the problem carries on for you alone, Twitch's help site has a form for reporting a video playback issue, which asks for the channel and what you saw.
Related fix guides
Questions
What does Twitch error 2000 mean?
It means the video player lost its network connection to the stream. Twitch says the cause is a slow or unstable connection, a router or modem problem, or a browser extension.
Can an ad blocker cause Twitch error 2000?
Yes. Twitch lists browser extensions, including ad blockers, among the common causes. Open Twitch in a private window with extensions off to check.
Why does Twitch error 2000 keep coming back?
A repeating error usually points to an unstable connection or an extension that interferes with the player. Set quality to Auto, test in a private window, and restart your modem and router.
How do I fix Twitch error 3000?
Update your browser and graphics drivers, then switch off hardware acceleration in the browser settings and restart it. Twitch describes error 3000 as a problem decoding the video on your device.