Disney+ error codes explained, and how to fix them

Disney+ puts a number on most of its error messages. The number tells you which of three things has gone wrong: your connection to Disney+, the device or app you're watching on, or your right to watch that title on your plan and in your country.

The meanings below are the ones Disney+ gives in its own Help Centre. Find your code, then try the fix listed for it. If the same code appears on every device you own, check our Disney+ status page before changing anything.

Is Disney+ down?

Our Disney+ status page shows our own checks of the website and problem reports from other visitors. A quick test at home: open Disney+ on your phone using mobile data instead of Wi-Fi. If it plays there, Disney+ is working and the fault is your home network or the first device. If it fails in both places with a connection code such as 42, 83 or 142, and other people are reporting problems, wait and try again later.

Connection and device codes

• Error code 83: "Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Centre (error code 83)." Disney+ says this is usually a device compatibility issue or a connection error. Its examples are an unsupported device or emulator, watching in a phone or tablet's web browser instead of the Disney+ app, and a slow or unstable connection.
• Error code 142: "We're sorry; we're having trouble connecting you to the service. Please check to see that you are still connected to the Internet and try again (Error Code 142)." It appears when you launch Disney+. Disney+ puts it down to a slow or unstable connection or a weak Wi-Fi signal.
• Error code 42: "We're having trouble connecting to your internet. Please check your internet connection and try restarting the app." Same causes as 142. Disney+ recommends switching your modem and router off and on again, and points out that a strong Wi-Fi signal doesn't prove the line from your router to the internet is healthy.
• Error codes 91 and 92: "Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later". Disney+ has slowed down requests from your internet address after spotting what looks like suspicious activity. It lists repeated failed logins, repeated failed attempts to update a payment method, and an unstable connection as causes. Restart the device, wait a few minutes, then log in once, carefully.

Content, plan and location codes

• Error code 39: "Sorry, this content is not authorised for your account." The title isn't included in your plan, is blocked by your profile's content rating, or you're on an unsupported device. Check you're logged in to the right profile, then check that profile's content rating in its settings.
• Error code 41: "We're having trouble playing this right now. Try refreshing the app or checking back later." Disney+ gives three causes: a live event has ended, an unusually high number of people are trying to stream the same video, or the video has left Disney+. Close and reopen the app, then search for the title. Disney+ says some titles can take up to 30 minutes to show as available.
• Error code 43: "Sorry, this content may be unavailable in your region or not included with your current subscription." Usually you've tried to play something that used to be on Disney+ and isn't now, often from an old watchlist entry. A VPN can also trigger it.
• Error code 73: "This content isn't available to watch in your current location." Disney+ thinks you're in a country where it isn't offered, or has detected a VPN or IP anonymiser. Turn the VPN off in your device settings and restart the app.

Login code

• Error code 14: "Incorrect password. Please reenter your password and try again." If you're sure the password is right, Disney+ says the likely reason is that it was changed through another Disney service that uses the same email address. Disney+ uses a shared MyDisney login, so a password reset on one Disney site changes it everywhere. Use Forgot Password? on the login screen to set a new one.

Fixes that solve most codes

1. Close Disney+ fully and reopen it, or refresh the page in a browser, and try the video again after a few minutes.
2. Restart the device. For a TV or streaming stick, switch it off at the wall instead of using standby.
3. Power cycle your modem and router. Disney+ strongly recommends this if your internet provider has had an outage recently.
4. Turn off any VPN or proxy. It causes codes 43 and 73 directly and can cause others.
5. Use the Disney+ app on a supported device, or disneyplus.com on a computer. Watching in a mobile browser is a known cause of code 83.
6. Update the Disney+ app and your device's software from its app store or settings.

Why code 83 is the one everybody sees

Code 83 covers two unrelated problems, which is why advice about it varies so much. The first is a device check: Disney+ only plays video on devices and browsers it supports, and it names emulators and mobile web browsers as things that fail. The second is a plain connection error. You can tell them apart quickly. If Disney+ has never worked on this device, or you're using a browser on a phone, tablet or unusual TV box, it's the device check. If it worked yesterday on the same device, it's almost certainly the connection or Disney+ itself.

One device or all of them?

• One device fails, others play: restart that device, update the app, and sign out and back in on it.
• Everything on your Wi-Fi fails, mobile data works: restart the modem and router and turn off any VPN or custom DNS set on the router.
• Every device fails on every network: it's Disney+ or your account. Check our Disney+ status page, then log in at disneyplus.com on a computer to see whether there's a billing message on your account.

What not to do

Don't keep hammering the login or payment form. Codes 91 and 92 exist because repeated failed attempts from one internet address make Disney+ throttle that address, and every extra try keeps the block alive. Stop, wait a few minutes, and reset the password if you aren't sure of it. Don't use a VPN to get round code 73 either: Disney+ treats VPNs and IP anonymisers as a cause of that error, not a cure.

Travelling with Disney+

Codes 43 and 73 are common on holiday. Each country has its own Disney+ catalogue, so a title on your watchlist at home can be missing abroad, and Disney+ doesn't operate everywhere. If a title you were part-way through has gone, search for it by name before assuming the app is broken: if it doesn't appear in search, it isn't offered where you are.

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