We check Snapchat from our servers and combine it with problem reports from visitors.
Snapchat problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Snapchat is probably having problems.
Having a problem with Snapchat?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of snapchat.com
Each bar is one hour. Green: every check reached snapchat.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Snapchat is not working
- Pull down to refresh, then fully close and reopen the Snapchat app.
- Switch between Wi-Fi and mobile data. If Snapchat works on one but not the other, the problem is your network, not Snapchat.
- Try Snapchat in a web browser. If the website works but the app does not, update the app from your app store.
- Log out and back in only as a last resort: during an outage, logins often fail and you can get stuck signed out.
- Clear the app cache (Android: Settings → Apps → Snapchat → Storage) or reinstall the app on iPhone.
- If posts or uploads fail, wait a few minutes before retrying so you don't create duplicates.
Snapchat outage FAQ
Is Snapchat down for everyone, or just me?
Look at the status at the top of this page. We connect to snapchat.com directly from our servers, so if our check works but Snapchat doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Snapchat is probably having a wider outage.
Why does this page say Snapchat is up when it isn't working for me?
Our check confirms that snapchat.com is reachable and responding. An outage can still affect only part of Snapchat, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Snapchat as having problems even if the website loads.
How often do you check Snapchat?
We check Snapchat automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Snapchat outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.