Snapchat login errors: "Could not connect" and support codes SS06, SS07 and C14A

When Snapchat won't log you in, the message matters. Could not connect, usually with a line asking you to check your connection, means the app couldn't reach Snapchat. A message ending in a support code, such as SS06 or C14A, means Snapchat answered and refused the login for a specific reason.

Snapchat publishes what its codes mean. Some are connection faults that clear in minutes. Others are blocks on your account, your network or the phone itself, and no amount of reinstalling will shift those.

Is Snapchat down?

Look at our Snapchat status page first. A spike in login reports, together with Could not connect or one of the "service unavailable" codes below, points to Snapchat. If you can log in but snaps won't send or the app says Could not refresh, use our Snapchat not working guide.

What each support code means

• C13A, C14A, C14B, C16A, SS14A-D01, SS14A-D02 (service unavailable): Snapchat couldn't complete the login at that moment. Snapchat says poor connectivity can cause it and suggests turning off Wi-Fi and using mobile data.
• C02A (unknown error): Snapchat received an error it can't identify. Update the app, check your connection, close and reopen Snapchat, and clear its cache.
• SS02 (too many login attempts): logins from your device are paused after repeated failures. Wait before trying again on that device.
• SS01, SS03, SS08: the message says your access to Snapchat is temporarily disabled because of repeated failed attempts or other unusual activity. Snapchat's advice is to check your details, wait 48 hours and try again, on a different Wi-Fi network if yours is unstable.
• SS04 (account locked): the account is locked. For a temporary lock, log in on the app or on Snapchat's website and select Unlock.
• SS06, SS18 (device banned): Snapchat has banned the phone or tablet for abuse or repeated breaches of its Community Guidelines.
• SS07 (device banned): too many accounts have been linked to the device.
• SS10: the device doesn't meet Snapchat's integrity requirements. Snapchat's only advice is to log in from a different device.

Fixes for "Could not connect" and the service codes

1. Switch between Wi-Fi and mobile data. This is Snapchat's first suggestion for C14A and its relatives.
2. Turn off your VPN. Snapchat blocks logins from networks where it has detected suspicious activity or VPN use.
3. Close Snapchat fully and reopen it.
4. Update Snapchat from the App Store or Google Play.
5. Clear the cache. If you're logged out on Android, go to Settings, Apps, Snapchat, Storage, Clear cache. On iPhone, restart the phone.
6. Check your login details. Try your username instead of your email or phone number, or reset the password from the login screen.
7. Stop after a few failures. More attempts can turn a connection fault into an SS02 or a 48-hour lockout.

If your device is banned (SS06, SS07, SS18)

A device ban applies to the phone, not just one account, and Snapchat says its support team cannot lift it. You also can't create a new account on that device. If the ban came with action against your account, an appeal may be offered inside the app, and a successful appeal removes the device ban too.

Second-hand and refurbished phones can carry a ban from a previous owner. Snapchat says it generally won't remove one even then. Your account itself is usually fine: log in on another phone or tablet to confirm it.

How long the temporary blocks last

• Access temporarily disabled (SS01, SS03, SS08): Snapchat tells you to wait 48 hours before logging in again.
• Too many attempts (SS02): no length is published. Snapchat only says you'll need to wait a while.
• Network blocked: usually temporary. Snapchat says the block lifts by itself once the suspicious activity stops.
• Account lock appeals: Snapchat says a review can take up to 30 days, and it replies by email or in the app.

When your network is blocked

Snapchat sometimes refuses logins from a whole internet connection. It does this when it sees spam or other banned activity from that address, or a VPN. On shared connections, such as student housing, an office or public Wi-Fi, someone else may have caused it. Snapchat's own steps are to switch to a different Wi-Fi network, use mobile data, and turn off any VPN before logging in again.

What not to do

• Don't use unofficial Snapchat apps or plugins. They are a common reason accounts get locked in the first place.
• Don't keep creating new accounts. SS07 exists because too many accounts were tied to one device.
• Don't pay for an "unban". Snapchat says the appeal inside the app is the only legitimate route, and that raising extra support tickets won't speed it up. Anyone asking for your password or a fee is running a scam.

Getting your data from a locked-out phone

If your device is banned but your account still works, you can request a copy of your data on a computer. Log in at accounts.snapchat.com, choose My Data, pick what you want and submit the request. Snapchat emails a link when the download is ready.

Related fix guides

• Snapchat not working: "Could not refresh" and snaps not sending
• How to fix TikTok "Too many attempts. Try again later."
• How to fix Instagram "Try Again Later"
• Wi-Fi connected but no internet: how to fix it