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On the Facebook website, a failed page shows Sorry, something went wrong. with the line We're working on getting this fixed as soon as we can. It is a catch-all message: Facebook's servers received your request and couldn't complete it, or your browser sent something they couldn't use.
In the app, Session expired means the saved login on your phone is no longer valid, so Facebook wants you to log in again. Both messages appear in large numbers during Facebook outages, and both also have causes on your own device.
Is Facebook down?
Check our Facebook status page first. If reports are spiking, wait. When Facebook's login systems fail, everyone is told their session has expired at once, and logging in again doesn't work until Facebook fixes it. Instagram and Messenger share those systems, so see whether Instagram and Messenger are affected too.
Fixing "Sorry, something went wrong" in a browser
- Refresh the page, then close the tab and open Facebook again. These are the first two steps in Facebook's own troubleshooting list.
- Open Facebook in a private or incognito window. If it works there, a browser extension or stored data is the cause. Ad blockers and privacy extensions are the usual suspects, so switch them off for facebook.com.
- Clear the browser's cache and cookies for Facebook, then log in again.
- Try a different browser. Facebook suggests this directly: if you use Chrome, try Firefox.
- Restart your computer, and update the browser if an update is waiting.
- Note where it happens. If only one thing fails, such as one group, one post or Marketplace, the fault is with that feature and will need Facebook to fix it.
Fixing "Session expired" in the app
- Log in again. A session ends normally after a long time without use, after a password change that logs out other devices, or after cookies and app data are cleared.
- Close the app fully and reopen it, then restart your phone if the message returns.
- Update the Facebook app from the App Store or Google Play.
- Check the date and time are set automatically. A wrong clock makes a valid login look out of date.
- Clear the cache on Android: Settings, Apps, Facebook, Storage, Clear cache. On iPhone, delete the app and install it again.
- Review your logins. In Accounts Center, open Password and security, then Where you're logged in. Log out of any device you don't recognise and change your password.
Report it to Facebook
If the error is still there after these steps and there is no outage, tell Facebook. On a phone, shake it while the app is open and follow the instructions. On a computer, open Help & Support from the account menu and choose Report a Problem.
When it's an outage, leave your password alone
On 5 March 2024, a technical issue at Meta logged people out of Facebook and Instagram around the world. The app said sessions had expired, and correct passwords were rejected until the fault was fixed. Resetting a password during an outage like that achieves nothing, because the fault is not with your password.
If you're logged out without warning and our status page shows a spike, do nothing for a while. Once Facebook recovers, your existing password works again.
Signs the problem is on your side
- Facebook works on your phone but shows the error in one browser on your computer.
- It works in a private window but not a normal one.
- It fails on work or school Wi-Fi and works on mobile data. Some networks block or filter Facebook.
- Only one account on a shared device is affected.
Being logged out repeatedly
If Facebook asks you to log in again every few hours, and there is no outage, look at what is clearing the session. Browsers set to delete cookies on exit, cleaner apps, and private browsing all remove the login each time. On a phone, a VPN that changes your location between sessions can prompt Facebook to ask again.
It can also mean someone else changed your password or ended your sessions. The Where you're logged in list shows the date, time, location and device type of every active login, which makes an unfamiliar one easy to spot.
Watch for fake "session expired" pages
Scam emails and messages copy this wording, with a link to a page that looks like Facebook's login screen. Before typing your password, check the address bar says facebook.com. Better still, ignore the link and open Facebook yourself from the app or a bookmark. Facebook says it will never ask for your password in an email.
Related fix guides
Questions
Why does Facebook keep saying session expired?
The login saved on your device is no longer accepted. That happens after long inactivity, a password change, cleared app data, or a problem with Facebook's login systems. If it repeats straight after you log in, check for an outage before changing anything.
What does "Sorry, something went wrong" mean on Facebook?
Facebook couldn't complete the page or action you asked for. The cause is either at Facebook's end or in your browser, most often an extension or stale cached data. Testing in a private window tells you which.
Will clearing my cache log me out of Facebook?
Clearing cached files alone doesn't. Clearing cookies or, on Android, the app's storage does, so have your password and any two-factor method ready first.