dhl.com blocks automated checks, so this status is based on visitor reports.
DHL problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, DHL is probably having problems.
Having a problem with DHL?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
What to do if DHL is not working
- Before re-ordering or re-booking, check your email and bank activity. The first attempt may have gone through.
- Turn location services on and set them to precise location for DHL. Many ride and delivery features need it.
- Update the DHL app and restart your phone if the map or tracking stops moving.
- For flights, check the airline's text or email alerts and the airport's departure boards. They often update even when the app is down.
- Use the DHL website if the app fails, or the other way round.
- If you were charged for an order that failed, contact DHL support in the app's help section once service is back.
DHL outage FAQ
Is DHL down for everyone, or just me?
Look at the report chart on this page. If lots of people have reported DHL problems in the last hour, it's probably a wider outage. If reports are at normal levels, the problem is more likely your device, network or account.
Why does this page say DHL is up when it isn't working for me?
We show DHL as up while visitor reports are at normal levels. An outage can start with only a few people noticing, so if DHL isn't working for you, report it on this page. Every report helps other people see the problem sooner.
How often do you check DHL?
We can't check dhl.com directly because it blocks automated requests. Instead, the status comes from visitor reports: when many people report problems at once, we flag DHL as having problems.
How do I report a DHL outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.