We last checked InPost at 00:05 UTC and it responded normally in 72 ms. Nobody has reported a problem in the last 24 hours.
InPost problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, InPost is probably having problems.
Having a problem with InPost?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of inpost.co.uk
Over the last day we checked inpost.co.uk 9 times: 100% of checks succeeded, with an average response time of 119 ms. None of our checks of inpost.co.uk has failed in that time.
Each bar is one hour. Green: every check reached inpost.co.uk. Amber: some failed. Red: all failed. Grey: not checked that hour.
Recent InPost outages
We haven't recorded any InPost outages since we started keeping this history on 24 October 2026. We record one when our checks of inpost.co.uk fail for 15 minutes in a row, when problem reports jump well above normal, or when InPost's official status page reports a major outage.
Times are in UTC. Each entry is a time when our checks failed for at least 15 minutes, problem reports jumped well above normal, or InPost's status page reported a major outage.
How InPost outages usually look
InPost problems come in two kinds, and only one is an online outage. The website and app handle tracking, buying labels, live locker availability and remote opening of a locker door. The lockers themselves are physical machines that fail one at a time: a screen that won't respond, a scanner that won't read a QR code, or a locker with no free compartments. InPost's own help pages admit lockers have down-days. If one locker is misbehaving while the app loads normally, the service isn't down. A real outage is when tracking, the app and remote opening stop working for everyone at once.
Yodel is now part of this picture. InPost UK bought Yodel in April 2025, and InPost says that from 17 July Yodel by InPost moves fully under the InPost brand, with the InPost app and website the only tools you need to track and manage those parcels. If a retailer's email still says Yodel, look for the parcel with InPost. Yodel Stores continue and are often the same places as InPost Shops. One more change catches people out: InPost lockers stopped accepting Evri parcels on 1 March 2025.
Common InPost errors and what they mean
QR code or collection code won't scan at the locker
A fault with that locker's scanner or your screen, not an InPost outage. It also happens when you are at a different locker from the one named in your confirmation.
What to do: Check the locker matches the one in your email or app, then use remote opening in the InPost app, which opens the door without scanning. If that fails, call 0330 335 0950.
Locker screen is frozen or not responding
That machine is having a fault. InPost says a locker that is out of order is usually back within a day or two, sometimes longer.
What to do: Use remote opening in the app if you are collecting. To send, use the live availability map to pick another nearby locker.
Locker is full
No free compartment of the size you need. Lockers are emptied at least once a day, so space comes back.
What to do: Check the app, which shows availability by compartment size. The website only shows overall availability. Try later, the next day, or a nearby locker.
My parcel doesn't fit
The compartment that opened is too small for the parcel. The largest takes 41 x 38 x 64 cm and the weight limit is 15 kg.
What to do: Don't force it. Close the door empty and tap My parcel doesn't fit on the screen. For Vinted parcels and returns you can pick a bigger size. For a label bought in the app, cancel it and buy the right size.
Parcel no longer in the locker
InPost holds a parcel in a locker for three days. After that it is taken out and sent back to the sender.
What to do: Collect as soon as you get the code. If the deadline has passed, contact the retailer or sender about a refund or resend.
Yodel tracking link doesn't work
Yodel deliveries have moved to InPost's systems, so older Yodel links and the Yodel app may no longer show your parcel.
What to do: Track the parcel in the InPost app or on inpost.co.uk using the number from the sender. If it isn't found, ask the sender which carrier and label they used.
What to do if InPost is not working
- Install the InPost app before you travel to a locker. Remote opening only works from the app, and it is InPost's own answer to a dead screen or scanner.
- Check live locker availability on inpost.co.uk/lockers or in the app before you set off to send a parcel, so you don't arrive at a full or out-of-order locker.
- Read your confirmation email again and go to the exact locker it names. A code only opens a compartment at that locker.
- Measure before you buy a label. Compartments are extra small (4 x 23 x 40 cm), small (8 x 38 x 64 cm), medium (19 x 38 x 64 cm) and large (41 x 38 x 64 cm), up to 15 kg.
- Don't take Evri parcels to an InPost locker. They haven't been accepted there since 1 March 2025, so use an Evri ParcelShop.
- For a parcel that started with Yodel, use InPost's tracking and support. The two support teams have been combined.
- Call InPost on 0330 335 0950 (Monday to Friday 7am to 10pm, weekends 8am to 8pm) or use the contact form. For lost or damaged parcels, InPost has a claims form on its website.
Official InPost status and help
- InPost help centre Official help articles and contact options.
- InPost UK on Facebook Official account, useful for updates during big outages.
InPost outage FAQ
Is InPost down for everyone, or just me?
Look at the status at the top of this page. We connect to inpost.co.uk directly from our servers, so if our check works but InPost doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, InPost is probably having a wider outage.
Why does this page say InPost is up when it isn't working for me?
Our check confirms that inpost.co.uk is reachable and responding. An outage can still affect only part of InPost, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag InPost as having problems even if the website loads.
How often do you check InPost?
We check InPost automatically every 5 minutes, and again whenever someone opens this page and our last check is more than a few minutes old. A failed check is retried once before it counts.
How do I report a problem with InPost?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Is Yodel now InPost?
Yes. InPost UK bought Yodel in April 2025. InPost says Yodel by InPost moves fully under the InPost brand from 17 July, after which the InPost app and website are what you use to track and manage those parcels. Yodel Stores still operate and are often also InPost Shops.
How long does InPost keep a parcel in a locker?
Three days. If it isn't collected in that time, InPost removes it from the locker and returns it to the sender. Collect promptly, and contact the retailer if you've missed the window.
How do I open an InPost locker if the screen isn't working?
Use remote opening in the InPost app, which unlocks your compartment from your phone without the screen or scanner. You need to be at the correct locker. If the app can't open it either, phone InPost customer care on 0330 335 0950.
This page's guide was last reviewed on 14 November 2026. Spotted something wrong or out of date? Tell us.
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