Nobody has reported a problem in the last 24 hours.
Very problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Very is probably having problems.
Having a problem with Very?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Recent Very outages
We haven't recorded any Very outages since we started keeping this history on 24 October 2026. We record one when our checks of very.co.uk fail for 15 minutes in a row, when problem reports jump well above normal, or when Very's official status page reports a major outage.
Times are in UTC. Each entry is a time when our checks failed for at least 15 minutes, problem reports jumped well above normal, or Very's status page reported a major outage.
How Very outages usually look
Very is an online-only shop, so there is no store to fall back on when very.co.uk or the Very app misbehaves. Several parts can fail separately: signing in, browsing and checkout, My Account (where you see your balance, statements and make payments), order tracking, and the Very Assistant chat. Many customers pay through a Very credit account, which means a sign-in problem can stop you making a payment as well as placing an order. Very's own help pages list one known case of this kind: a credit limit change request that can't be processed straight away and asks you to check back later.
A lot of what looks like a Very outage is an account lock. After several failed sign-in attempts Very locks the account, and the only way back in is a password reset by email. Delivery tracking is a mix of Very's site and the courier's: My Orders shows the status, and a link then hands you to the carrier's own tracking page, so tracking can fail when Very itself is fine. Very has no public status page. Its phone lines have set hours, so problems late at night usually mean waiting or using the Very Assistant.
Common Very errors and what they mean
Account locked after failed sign-in attempts
Very locks your account when the wrong password is entered too many times. This is a security measure on your account, not an outage.
What to do: Use the Forgotten your password link on the sign-in page and follow the email Very sends. Check your junk folder if it doesn't arrive. If you weren't the one trying to sign in, call Very's fraud team.
Password reset email doesn't arrive
The reset link is sent to the email address on your Very account. It often lands in junk, or goes to an old address you no longer check.
What to do: Look in your junk or spam folder first, which is what Very advises before contacting it. If nothing has come, contact customer care to check the email address on the account.
Credit limit change can't be processed, check back later
Very says it sometimes can't process a credit limit request immediately. The request isn't lost: it is handled later.
What to do: Don't keep resubmitting, as the number of online requests is limited. Sign in to My Account within 24 hours and look at the Summary page for the new limit.
Track Parcel shows no update or the carrier page won't load
My Orders shows Very's own status, then links to the courier's tracking site. If the Very part loads and the carrier page doesn't, the fault is with the courier.
What to do: Open My Orders, choose Track Parcel, then Go to carrier tracking. Very asks you to wait until the delivery date has passed before contacting it about a late parcel.
Payment not showing on your account
Card payments made in My Account normally show the same working day, so a payment made in the evening or at a weekend may not appear at once.
What to do: Wait until the next working day before paying again, so you don't pay twice. If it still isn't there, call customer care or the automated payment line.
Driver asks for a PIN you haven't received
For some high-value orders the carrier texts a one-time PIN to the mobile number on your Very account shortly before delivery. No PIN usually means an old number is on file.
What to do: Check the contact number in My Account before delivery day. Only give the PIN to the driver at your door, never to anyone who phones or messages asking for it.
What to do if Very is not working
- Try both the Very app and very.co.uk in a browser. They use the same Very account, and your basket syncs between them, so you can finish an order on whichever one works.
- If sign-in fails, don't keep guessing the password. Repeated wrong attempts lock the account, and you then have to reset the password by email.
- When you reset, the new password needs at least 8 characters with an upper-case letter, a lower-case letter and a number. A password that misses one of these is rejected.
- If a payment is due and you can't sign in, call Very's freephone customer care and automated payment line on 0800 11 00 00 (Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 4pm).
- For a missing parcel that shows as delivered, check emails, texts and any card left by the courier, then your safe place and neighbours, before contacting Very.
- Use the Very Assistant in My Account for order and account queries at any hour. It hands you to the customer care team if it can't answer.
- If you get an email about an account unlock or password reset you didn't ask for, call Very's fraud team on 0344 822 4650 instead of ignoring it.
Official Very status and help
- Very help centre Official help articles and contact options.
- @verynetwork on X Official account, useful for updates during big outages.
Very outage FAQ
Is Very down for everyone, or just me?
Look at the report chart on this page. If lots of people have reported Very problems in the last hour, it's probably a wider outage. If reports are at normal levels, the problem is more likely your device, network or account.
Why does this page say Very is up when it isn't working for me?
We show Very as up while visitor reports are at normal levels. An outage can start with only a few people noticing, so if Very isn't working for you, report it on this page. Every report helps other people see the problem sooner.
How often do you check Very?
We can't check very.co.uk directly because it blocks automated requests. Instead, the status comes from visitor reports: when many people report problems at once, we flag Very as having problems.
How do I report a problem with Very?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Why does Very say my account is locked?
Very locks an account after a number of unsuccessful sign-in attempts. You unlock it by resetting your password through the Forgotten your password link, using the email Very sends you. If you didn't make those attempts, contact Very's fraud team, as someone else may have tried to get in.
Does Very have a status page?
No. Very doesn't publish a public status page for its website or app. Your options are the help pages, the Very Assistant in My Account, the customer care phone line during opening hours, and Very's social accounts.
How do I pay my Very account if the website is down?
Try the Very app, which uses the same account. If neither works, Very's freephone number 0800 11 00 00 covers customer care and an automated payment service. If a due date is close, phoning is safer than waiting for the site to come back.
This page's guide was last reviewed on 14 November 2026. Spotted something wrong or out of date? Tell us.
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