We check Ocado from our servers and combine it with problem reports from visitors.
Ocado problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Ocado is probably having problems.
Having a problem with Ocado?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of ocado.com
Each bar is one hour. Green: every check reached ocado.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Ocado is not working
- If checkout fails, check your bank or card app before trying again so you don't get charged twice.
- Look in your email and order history before re-ordering. Orders often go through even when Ocado shows an error.
- Clear your cart and add items again if prices or stock look wrong.
- Try the Ocado app if the website fails, or the other way round.
- During big sales, Ocado may put you in a virtual waiting room. Refreshing usually loses your place.
- Disable ad blockers on Ocado if pages load without buttons or images.
Ocado outage FAQ
Is Ocado down for everyone, or just me?
Look at the status at the top of this page. We connect to ocado.com directly from our servers, so if our check works but Ocado doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Ocado is probably having a wider outage.
Why does this page say Ocado is up when it isn't working for me?
Our check confirms that ocado.com is reachable and responding. An outage can still affect only part of Ocado, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Ocado as having problems even if the website loads.
How often do you check Ocado?
We check Ocado automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Ocado outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Add a live Ocado status badge to your siteFree. Updates every few minutes.
Copy this code into your website, forum post or README. The badge shows whether Ocado is up right now and links to this page.
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