We last checked Marks & Spencer at 00:05 UTC and it responded normally in 44 ms. Nobody has reported a problem in the last 24 hours.
Marks & Spencer problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Marks & Spencer is probably having problems.
Having a problem with Marks & Spencer?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of marksandspencer.com
Over the last day we checked marksandspencer.com 9 times: 100% of checks succeeded, with an average response time of 167 ms. None of our checks of marksandspencer.com has failed in that time.
Each bar is one hour. Green: every check reached marksandspencer.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
Recent Marks & Spencer outages
We haven't recorded any Marks & Spencer outages since we started keeping this history on 24 October 2026. We record one when our checks of marksandspencer.com fail for 15 minutes in a row, when problem reports jump well above normal, or when Marks & Spencer's official status page reports a major outage.
Times are in UTC. Each entry is a time when our checks failed for at least 15 minutes, problem reports jumped well above normal, or Marks & Spencer's status page reported a major outage.
How Marks & Spencer outages usually look
M&S runs its website and app for clothing, home and gift orders, while its food is not sold for home delivery on marksandspencer.com: M&S groceries are delivered through Ocado, which is a separate website with its own account. So the parts that can break at M&S are sign-in, browsing and checkout for clothing and home, Click and Collect, order tracking, and the Sparks card and offers inside the M&S app. Sparks does not work on the Ocado website, which is a rule and not a fault. In stores, a problem with the app mostly shows up as a Sparks card or offer that won't load at the till.
The biggest M&S outage on record was caused by a cyber attack in April 2025. Contactless payments and Click and Collect had problems over the Easter weekend, then M&S stopped taking all online orders on 25 April. It began accepting online clothing orders again on 10 June, 46 days later. M&S also told customers that some personal data had been taken, though not usable card details, and its help pages still explain that you may be asked to reset your password the next time you sign in. M&S has no public status page.
Common Marks & Spencer errors and what they mean
Asked to reset your password when you sign in
This is deliberate. After the 2025 data breach M&S told customers they would be prompted to choose a new password at their next sign-in. It doesn't mean your account has been broken into or that the site is faulty.
What to do: Follow the reset steps from the Sign in link at the top of marksandspencer.com. Only use a reset link you requested yourself, and don't follow links in unexpected emails or texts.
Sparks card or offers won't load in the M&S app
The app can't reach M&S to fetch your card and offers. If the rest of the app is also blank, it's probably M&S's side. If only you are affected, it's more likely your signal inside the shop.
What to do: Open the app and load your Sparks card before you reach the till, while you still have signal. If it fails for everyone at the tills, keep your receipt and ask customer services about the offer.
Sparks not accepted at checkout
Often not an error. M&S says Sparks isn't available on the Ocado website, at BP or Applegreen petrol station shops, or in M&S stores outside the UK and Ireland.
What to do: Check where you're shopping before reporting a fault. For a missing offer on an eligible M&S purchase, use the Sparks scheme enquiry option on the contact page.
Online ordering unavailable
If you can browse but can't add to your bag or pay, M&S may have paused ordering, as it did for almost seven weeks from 25 April 2025. If the pages don't load at all, check your own connection as well.
What to do: Try both the app and the website once, then wait. Don't re-enter card details repeatedly. Stores stay open during online problems, so you can buy in store if it's urgent.
Order hasn't arrived or tracking hasn't updated
Normally a delivery delay, not a website fault. Orders placed without an account are tracked through a separate guest order form.
What to do: Use Where's my order in your account, or the guest order tracking page with your order number. If that doesn't settle it, call 0333 014 8000.
What to do if Marks & Spencer is not working
- Test both marksandspencer.com and the M&S app. If one works, finish your order there, as both use the same account.
- For food delivery problems, check Ocado, not M&S. M&S groceries are delivered by Ocado and its site and app run on different systems.
- If sign-in fails, use the password reset from the Sign in page instead of repeated guesses. M&S has been prompting customers to set new passwords since the 2025 breach.
- If you checked out as a guest, use the guest order tracking and guest returns forms in Help and Support. Guest orders don't appear in an M&S account.
- Open your Sparks card in the app before you queue. Shop floors and food halls often have poor mobile signal, which looks the same as an app outage.
- Phone M&S customer services on 0333 014 8000, open every day from 8am to 8pm, if an order problem can't wait.
- M&S Bank, including the M&S credit card and its banking app, is a separate service with its own help site at bank.marksandspencer.com. A problem there doesn't mean the shopping site is down.
Official Marks & Spencer status and help
- Marks & Spencer help centre Official help articles and contact options.
- @marksandspencer on X Official account, useful for updates during big outages.
Marks & Spencer outage FAQ
Is Marks & Spencer down for everyone, or just me?
Look at the status at the top of this page. We connect to marksandspencer.com directly from our servers, so if our check works but Marks & Spencer doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Marks & Spencer is probably having a wider outage.
Why does this page say Marks & Spencer is up when it isn't working for me?
Our check confirms that marksandspencer.com is reachable and responding. An outage can still affect only part of Marks & Spencer, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Marks & Spencer as having problems even if the website loads.
How often do you check Marks & Spencer?
We check Marks & Spencer automatically every 5 minutes, and again whenever someone opens this page and our last check is more than a few minutes old. A failed check is retried once before it counts.
How do I report a problem with Marks & Spencer?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Why is M&S asking me to reset my password?
Because of the data breach that followed the cyber attack in April 2025. M&S said customers would be prompted to reset their password the next time they signed in. M&S says the stolen data did not include usable card or payment details, and that it doesn't hold full card details on its systems.
How long was M&S online ordering down in 2025?
M&S stopped taking online orders on 25 April 2025 after a cyber attack and started accepting clothing orders again on 10 June 2025, a gap of 46 days. Stores stayed open throughout. Some services returned in stages after that date.
Can I use Sparks when I order M&S food from Ocado?
No. M&S states that Sparks isn't available on the Ocado website. Sparks works on the M&S website, in the M&S app and in M&S stores in the UK and Ireland. A missing Sparks option on Ocado is expected, not an outage.
This page's guide was last reviewed on 14 November 2026. Spotted something wrong or out of date? Tell us.
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