We last checked Morrisons at 00:05 UTC and it responded normally in 412 ms. Nobody has reported a problem in the last 24 hours.
Morrisons problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Morrisons is probably having problems.
Having a problem with Morrisons?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of morrisons.com
Over the last day we checked morrisons.com 9 times: 100% of checks succeeded, with an average response time of 437 ms. None of our checks of morrisons.com has failed in that time.
Each bar is one hour. Green: every check reached morrisons.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
Recent Morrisons outages
We haven't recorded any Morrisons outages since we started keeping this history on 24 October 2026. We record one when our checks of morrisons.com fail for 15 minutes in a row, when problem reports jump well above normal, or when Morrisons's official status page reports a major outage.
Times are in UTC. Each entry is a time when our checks failed for at least 15 minutes, problem reports jumped well above normal, or Morrisons's status page reported a major outage.
How Morrisons outages usually look
Morrisons online is split across more than one system, and each has its own login. Grocery orders, delivery slots and Click & Collect live at groceries.morrisons.com. The More Card, with its points, offers and member prices, has a separate account at more.morrisons.com and its own app. You can be locked out of one while the other works. Morrisons also sells through partners including Amazon and Uber Eats, and those orders are placed and tracked on the partner's site, not Morrisons'. In store, the failure people notice most is More Card prices not coming off at the till.
That is what happened on 23 December 2024. Morrisons said system issues were mainly affecting More Card discounts and Click & Collect orders. It warned that some home deliveries could arrive late, asked Click & Collect customers to wait for an email before travelling, and gave More Card customers an extra 10% off their shop as an apology. A month earlier, a ransomware attack on its software supplier Blue Yonder on 21 November 2024 disrupted the warehouse systems for fresh food and produce, leaving gaps on shelves. Morrisons has no public status page.
Common Morrisons errors and what they mean
More Card prices or offers not applied at the till
The till can't confirm your More Card with the loyalty system. When it happens to everyone in the queue, it's a Morrisons fault, as on 23 December 2024.
What to do: Tell the colleague at the till before you pay and ask what the store is doing about member prices. Keep your receipt, as it is your proof if discounts have to be put right afterwards.
Click & Collect order not ready
The store hasn't been able to pick or release the order. During the December 2024 problems Morrisons told customers not to set off until they had an email.
What to do: Wait for the email that confirms your order is ready before going to the store. If your collection time has passed with no message, check your order in your groceries account.
Delivery late or cancelled
A late van is usually local. Many late or cancelled orders on the same day point to a system fault at Morrisons.
What to do: Check your order under your account on groceries.morrisons.com for the latest status. If it has been cancelled, check that slot availability is back before you rebuild the order.
Can't sign in to More Card but groceries works, or the other way round
The two accounts are separate, on different addresses. A password for one isn't automatically the password for the other, and one system can be down alone.
What to do: Make sure you're on the right login page: more.morrisons.com for More Card, groceries.morrisons.com for online shopping. Reset the password for that account only.
Lots of fresh items out of stock online
Normally plain availability. When it's widespread across fresh food it can be a supply system fault, as after the Blue Yonder attack in November 2024.
What to do: Allow substitutions on the items you most need, or switch them for alternatives before your order's cut-off. There is nothing to fix on your device.
What to do if Morrisons is not working
- Work out which Morrisons service you're using. Grocery orders are on groceries.morrisons.com, More Card is on more.morrisons.com, and each has its own login.
- If you ordered Morrisons groceries through Amazon or Uber Eats, check that app for order status and refunds. Morrisons' own site won't show those orders.
- Try the website if the app fails, and the app if the website fails. On 23 December 2024 parts of the website were also slow to load, so give pages time before refreshing.
- Carry the physical More Card as well as the app. If the app can't load your card in a shop with poor signal, the plastic card still scans.
- During a loyalty fault, ask in store before paying. In December 2024 Morrisons changed prices at store level and added a discount, which staff could explain at the time.
- For Click & Collect, rely on the confirmation email and not the original time slot when Morrisons is having problems.
- Use the help pages at morrisons.com/help, which are split into Online Shopping and More Card sections, to reach the right team for your problem.
Official Morrisons status and help
- Morrisons help centre Official help articles and contact options.
Morrisons outage FAQ
Is Morrisons down for everyone, or just me?
Look at the status at the top of this page. We connect to morrisons.com directly from our servers, so if our check works but Morrisons doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Morrisons is probably having a wider outage.
Why does this page say Morrisons is up when it isn't working for me?
Our check confirms that morrisons.com is reachable and responding. An outage can still affect only part of Morrisons, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Morrisons as having problems even if the website loads.
How often do you check Morrisons?
We check Morrisons automatically every 5 minutes, and again whenever someone opens this page and our last check is more than a few minutes old. A failed check is retried once before it counts.
How do I report a problem with Morrisons?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Why aren't my More Card prices working?
If it's only you, check that the card scanned and that the offer applies to that product. If nobody in the store is getting member prices, the loyalty system is having problems, which is what happened on 23 December 2024. Morrisons apologised then and gave More Card customers an extra 10% off.
Is my Morrisons More account the same as my groceries account?
No. More Card accounts are managed at more.morrisons.com and online grocery accounts at groceries.morrisons.com. They have separate login pages, so being unable to sign in to one doesn't mean the other is down.
What caused the empty shelves at Morrisons in November 2024?
A ransomware attack on Blue Yonder, a company that supplies supply chain software, on 21 November 2024. Morrisons said its warehouse systems for fresh and produce were affected, while ambient and frozen were not. It later said the disruption had hurt its Christmas sales.
This page's guide was last reviewed on 14 November 2026. Spotted something wrong or out of date? Tell us.
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