We check SmartThings from our servers and combine it with problem reports from visitors.
SmartThings problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, SmartThings is probably having problems.
Having a problem with SmartThings?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of smartthings.com
Each bar is one hour. Green: every check reached smartthings.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if SmartThings is not working
- Restart the SmartThings app and your phone, then check whether the problem is in the app or the device.
- For smart-home devices, power-cycle the device and your router. Most go offline when Wi-Fi drops.
- Make sure Bluetooth and location permissions are on for SmartThings. Device syncing often depends on them.
- Don't factory-reset devices during an outage. You may have to set everything up again once SmartThings is back.
- Check whether the SmartThings app has an update. Old versions often stop syncing after server-side changes.
- If messages or matches aren't loading, log out and back in only after confirming SmartThings is up.
SmartThings outage FAQ
Is SmartThings down for everyone, or just me?
Look at the status at the top of this page. We connect to smartthings.com directly from our servers, so if our check works but SmartThings doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, SmartThings is probably having a wider outage.
Why does this page say SmartThings is up when it isn't working for me?
Our check confirms that smartthings.com is reachable and responding. An outage can still affect only part of SmartThings, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag SmartThings as having problems even if the website loads.
How often do you check SmartThings?
We check SmartThings automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a SmartThings outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.