We check Amazon Alexa from our servers and combine it with problem reports from visitors.
Amazon Alexa problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Amazon Alexa is probably having problems.
Having a problem with Amazon Alexa?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of alexa.amazon.com
Each bar is one hour. Green: every check reached alexa.amazon.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Amazon Alexa is not working
- Restart the Amazon Alexa app and your phone, then check whether the problem is in the app or the device.
- For smart-home devices, power-cycle the device and your router. Most go offline when Wi-Fi drops.
- Make sure Bluetooth and location permissions are on for Amazon Alexa. Device syncing often depends on them.
- Don't factory-reset devices during an outage. You may have to set everything up again once Amazon Alexa is back.
- Check whether the Amazon Alexa app has an update. Old versions often stop syncing after server-side changes.
- If messages or matches aren't loading, log out and back in only after confirming Amazon Alexa is up.
Amazon Alexa outage FAQ
Is Amazon Alexa down for everyone, or just me?
Look at the status at the top of this page. We connect to alexa.amazon.com directly from our servers, so if our check works but Amazon Alexa doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Amazon Alexa is probably having a wider outage.
Why does this page say Amazon Alexa is up when it isn't working for me?
Our check confirms that alexa.amazon.com is reachable and responding. An outage can still affect only part of Amazon Alexa, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Amazon Alexa as having problems even if the website loads.
How often do you check Amazon Alexa?
We check Amazon Alexa automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Amazon Alexa outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.