We check Runway from our servers and combine it with problem reports from visitors.
Runway problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Runway is probably having problems.
Having a problem with Runway?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of runwayml.com
Each bar is one hour. Green: every check reached runwayml.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Runway is not working
- Start a new chat in Runway. Very long conversations can fail even when the service is up.
- If you see a rate limit or capacity message, wait a few minutes. These limits reset over time and aren't a full outage.
- Refresh the page or reopen the app to clear a stuck response, then resend your last message.
- Disable browser extensions such as ad blockers and VPNs, which can break Runway's streaming responses.
- Check whether your plan's usage limit has been reached in your Runway account settings.
- Try the Runway mobile app or another browser to tell an account problem from a device problem.
Runway outage FAQ
Is Runway down for everyone, or just me?
Look at the status at the top of this page. We connect to runwayml.com directly from our servers, so if our check works but Runway doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Runway is probably having a wider outage.
Why does this page say Runway is up when it isn't working for me?
Our check confirms that runwayml.com is reachable and responding. An outage can still affect only part of Runway, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Runway as having problems even if the website loads.
How often do you check Runway?
We check Runway automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Runway outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.