We check Octopus Energy from our servers and combine it with problem reports from visitors.
Octopus Energy problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Octopus Energy is probably having problems.
Having a problem with Octopus Energy?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of octopus.energy
Each bar is one hour. Green: every check reached octopus.energy. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Octopus Energy is not working
- Restart the Octopus Energy app and your phone, then check whether the problem is in the app or the device.
- For smart-home devices, power-cycle the device and your router. Most go offline when Wi-Fi drops.
- Make sure Bluetooth and location permissions are on for Octopus Energy. Device syncing often depends on them.
- Don't factory-reset devices during an outage. You may have to set everything up again once Octopus Energy is back.
- Check whether the Octopus Energy app has an update. Old versions often stop syncing after server-side changes.
- If messages or matches aren't loading, log out and back in only after confirming Octopus Energy is up.
Octopus Energy outage FAQ
Is Octopus Energy down for everyone, or just me?
Look at the status at the top of this page. We connect to octopus.energy directly from our servers, so if our check works but Octopus Energy doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Octopus Energy is probably having a wider outage.
Why does this page say Octopus Energy is up when it isn't working for me?
Our check confirms that octopus.energy is reachable and responding. An outage can still affect only part of Octopus Energy, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Octopus Energy as having problems even if the website loads.
How often do you check Octopus Energy?
We check Octopus Energy automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Octopus Energy outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Add a live Octopus Energy status badge to your siteFree. Updates every few minutes.
Copy this code into your website, forum post or README. The badge shows whether Octopus Energy is up right now and links to this page.
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