We check Klarna from our servers and combine it with problem reports from visitors.
Klarna problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Klarna is probably having problems.
Having a problem with Klarna?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of klarna.com
Each bar is one hour. Green: every check reached klarna.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Klarna is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in Klarna first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check Klarna's website or social accounts for notices.
- Update the Klarna app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from Klarna during outages. Klarna will not ask for your password or one-time codes.
- Turn off VPNs when using Klarna. Banks often block logins from unfamiliar locations.
Klarna outage FAQ
Is Klarna down for everyone, or just me?
Look at the status at the top of this page. We connect to klarna.com directly from our servers, so if our check works but Klarna doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Klarna is probably having a wider outage.
Why does this page say Klarna is up when it isn't working for me?
Our check confirms that klarna.com is reachable and responding. An outage can still affect only part of Klarna, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Klarna as having problems even if the website loads.
How often do you check Klarna?
We check Klarna automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Klarna outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.