We check NatWest from our servers and combine it with problem reports from visitors.
NatWest problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, NatWest is probably having problems.
Having a problem with NatWest?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of natwest.com
Each bar is one hour. Green: every check reached natwest.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if NatWest is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in NatWest first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check NatWest's website or social accounts for notices.
- Update the NatWest app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from NatWest during outages. NatWest will not ask for your password or one-time codes.
- Turn off VPNs when using NatWest. Banks often block logins from unfamiliar locations.
NatWest outage FAQ
Is NatWest down for everyone, or just me?
Look at the status at the top of this page. We connect to natwest.com directly from our servers, so if our check works but NatWest doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, NatWest is probably having a wider outage.
Why does this page say NatWest is up when it isn't working for me?
Our check confirms that natwest.com is reachable and responding. An outage can still affect only part of NatWest, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag NatWest as having problems even if the website loads.
How often do you check NatWest?
We check NatWest automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a NatWest outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.