We check Santander from our servers and combine it with problem reports from visitors.
Santander problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Santander is probably having problems.
Having a problem with Santander?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of santander.co.uk
Each bar is one hour. Green: every check reached santander.co.uk. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Santander is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in Santander first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check Santander's website or social accounts for notices.
- Update the Santander app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from Santander during outages. Santander will not ask for your password or one-time codes.
- Turn off VPNs when using Santander. Banks often block logins from unfamiliar locations.
Santander outage FAQ
Is Santander down for everyone, or just me?
Look at the status at the top of this page. We connect to santander.co.uk directly from our servers, so if our check works but Santander doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Santander is probably having a wider outage.
Why does this page say Santander is up when it isn't working for me?
Our check confirms that santander.co.uk is reachable and responding. An outage can still affect only part of Santander, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Santander as having problems even if the website loads.
How often do you check Santander?
We check Santander automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Santander outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
