We check Chase from our servers and combine it with problem reports from visitors.
Chase problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Chase is probably having problems.
Having a problem with Chase?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of chase.com
Each bar is one hour. Green: every check reached chase.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Chase is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in Chase first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check Chase's website or social accounts for notices.
- Update the Chase app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from Chase during outages. Chase will not ask for your password or one-time codes.
- Turn off VPNs when using Chase. Banks often block logins from unfamiliar locations.
Chase outage FAQ
Is Chase down for everyone, or just me?
Look at the status at the top of this page. We connect to chase.com directly from our servers, so if our check works but Chase doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Chase is probably having a wider outage.
Why does this page say Chase is up when it isn't working for me?
Our check confirms that chase.com is reachable and responding. An outage can still affect only part of Chase, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Chase as having problems even if the website loads.
How often do you check Chase?
We check Chase automatically every 5 minutes, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Chase outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.