We check HSBC from our servers and combine it with problem reports from visitors.
HSBC problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, HSBC is probably having problems.
Having a problem with HSBC?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of hsbc.com
Each bar is one hour. Green: every check reached hsbc.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if HSBC is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in HSBC first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check HSBC's website or social accounts for notices.
- Update the HSBC app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from HSBC during outages. HSBC will not ask for your password or one-time codes.
- Turn off VPNs when using HSBC. Banks often block logins from unfamiliar locations.
HSBC outage FAQ
Is HSBC down for everyone, or just me?
Look at the status at the top of this page. We connect to hsbc.com directly from our servers, so if our check works but HSBC doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, HSBC is probably having a wider outage.
Why does this page say HSBC is up when it isn't working for me?
Our check confirms that hsbc.com is reachable and responding. An outage can still affect only part of HSBC, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag HSBC as having problems even if the website loads.
How often do you check HSBC?
We check HSBC automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a HSBC outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.