We last checked TSB at 00:05 UTC and it responded normally in 420 ms. Nobody has reported a problem in the last 24 hours.
TSB problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, TSB is probably having problems.
Having a problem with TSB?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of tsb.co.uk
Over the last day we checked tsb.co.uk 9 times: 100% of checks succeeded, with an average response time of 157 ms. None of our checks of tsb.co.uk has failed in that time.
Each bar is one hour. Green: every check reached tsb.co.uk. Amber: some failed. Red: all failed. Grey: not checked that hour.
Recent TSB outages
We haven't recorded any TSB outages since we started keeping this history on 24 October 2026. We record one when our checks of tsb.co.uk fail for 15 minutes in a row, when problem reports jump well above normal, or when TSB's official status page reports a major outage.
Times are in UTC. Each entry is a time when our checks failed for at least 15 minutes, problem reports jumped well above normal, or TSB's status page reported a major outage.
How TSB outages usually look
TSB publishes a service status page that lists Internet Banking, mobile banking, telephone banking, branch banking and Open Banking separately, which reflects how it fails. The public website at tsb.co.uk can be fine while the Internet Banking login, which sits on a different address, is not. Our check covers the public website, so read it alongside TSB's own page. Much TSB downtime is planned: the bank schedules essential maintenance overnight at weekends and announces it on the status page first. One recent window ran from 11.30pm on a Saturday to 6am on the Sunday, with the app and Internet Banking both unavailable.
Unplanned outages happen too. On 1 September 2025 customers couldn't get into the app or Internet Banking on a Monday afternoon, and TSB apologised. On 28 February 2025, a payday Friday when several UK banks had trouble, TSB reported intermittent problems with online and mobile banking. In March 2026 it apologised after a systems error delayed salary and benefit payments for some hours. The best-known failure is older: a move to a new IT platform in April 2018 left many customers locked out of their accounts. Payment delays and login failures are different faults, so note which one you have.
Common TSB errors and what they mean
App and Internet Banking unavailable late on a Saturday night
Most likely planned maintenance. TSB carries out essential work overnight at weekends and lists the exact times on its service status page beforehand.
What to do: Check the status page for the end time and try again after it. Make transfers you know you'll need before the window starts.
Can't log in to the app or Internet Banking in the daytime
If the status page shows a problem, or many people report it at once, it's an outage like the one on 1 September 2025. If the page shows everything as available, it's more likely your login details or device.
What to do: Don't keep retrying your password or memorable information. Use TSB's login troubleshooter, and if you need money moved urgently, use telephone banking or a branch.
Wages or benefits haven't arrived
Incoming payments are handled separately from login. They were delayed for some hours by a systems error in March 2026 while the app itself still opened.
What to do: Check the status page and wait before asking the sender to pay again, as delayed payments are normally credited once the fault is fixed. If the delay has cost you money, tell TSB.
Forgotten User ID, password or memorable information
A problem with your own login details, not an outage. TSB has separate reset routes for the User ID and for the password and memorable information.
What to do: Use the reset links on the Internet Banking login page. If you get stuck, call the Internet Banking helpdesk on 0345 835 3844, open 8am to 8pm every day.
Lost or stolen card while the app is down
You would normally report this in the app under Manage cards and PINs, which you can't reach during an outage.
What to do: Call TSB's lost and stolen cards line on 0800 015 0030. It is open 24 hours a day, unlike the general helplines.
What to do if TSB is not working
- Open TSB's service status page before anything else. It shows Internet Banking, mobile banking, telephone banking and branches individually, plus any planned maintenance.
- Try the other channel. If the app fails, try Internet Banking in a browser, and the other way round. They can fail separately.
- Card payments and cash machines don't depend on you being logged in. If only the app is down, your debit card should still work in shops and at ATMs.
- Use chat in the TSB app for routine questions when the app works but a feature doesn't. It answers common queries at any hour, with the team available 8am to 5.30pm on weekdays.
- For login trouble, call the Internet Banking helpdesk on 0345 835 3844 (from abroad +44 203 284 1577), 8am to 8pm every day. General enquiries are on 03459 758 758.
- Don't follow links in texts or emails that claim to restore your access during an outage. Go to tsb.co.uk yourself, and never read out a one-time code to someone who calls you.
- If a late payment caused you charges or a missed bill, keep the evidence and raise it with TSB once service is back.
Official TSB status and help
- TSB Service Status Where the company itself confirms outages and posts updates.
- TSB help centre Official help articles and contact options.
TSB outage FAQ
Is TSB down for everyone, or just me?
Look at the status at the top of this page. We connect to tsb.co.uk directly from our servers, so if our check works but TSB doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, TSB is probably having a wider outage.
Why does this page say TSB is up when it isn't working for me?
Our check confirms that tsb.co.uk is reachable and responding. An outage can still affect only part of TSB, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag TSB as having problems even if the website loads.
How often do you check TSB?
We check TSB automatically every 5 minutes, and again whenever someone opens this page and our last check is more than a few minutes old. A failed check is retried once before it counts.
How do I report a problem with TSB?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Does TSB have a service status page?
Yes. It is on tsb.co.uk under Help and support, and it shows whether Internet Banking, mobile banking, telephone banking and branch banking are available. It also carries notices of planned maintenance with the start and end times.
When does TSB do planned maintenance?
TSB announces each window on its service status page. Recent work has been scheduled overnight at the weekend, for example from 11.30pm on a Saturday until 6am on Sunday, with the mobile app and Internet Banking unavailable throughout. Check the page for the current dates, as they change.
Can I use my TSB card if the app is down?
Usually, yes. An app or Internet Banking outage stops you logging in, but card payments and cash withdrawals run on other systems. If your card is lost or stolen while the app is unavailable, call 0800 015 0030, which is open 24 hours a day.
This page's guide was last reviewed on 14 November 2026. Spotted something wrong or out of date? Tell us.
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