We check Instacart from our servers and combine it with problem reports from visitors.
Instacart problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Instacart is probably having problems.
Having a problem with Instacart?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of instacart.com
Each bar is one hour. Green: every check reached instacart.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Instacart is not working
- Before re-ordering or re-booking, check your email and bank activity. The first attempt may have gone through.
- Turn location services on and set them to precise location for Instacart. Many ride and delivery features need it.
- Update the Instacart app and restart your phone if the map or tracking stops moving.
- For flights, check the airline's text or email alerts and the airport's departure boards. They often update even when the app is down.
- Use the Instacart website if the app fails, or the other way round.
- If you were charged for an order that failed, contact Instacart support in the app's help section once service is back.
Instacart outage FAQ
Is Instacart down for everyone, or just me?
Look at the status at the top of this page. We connect to instacart.com directly from our servers, so if our check works but Instacart doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Instacart is probably having a wider outage.
Why does this page say Instacart is up when it isn't working for me?
Our check confirms that instacart.com is reachable and responding. An outage can still affect only part of Instacart, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Instacart as having problems even if the website loads.
How often do you check Instacart?
We check Instacart automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Instacart outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.