We check Southwest Airlines from our servers and combine it with problem reports from visitors.
Southwest Airlines problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Southwest Airlines is probably having problems.
Having a problem with Southwest Airlines?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of southwest.com
Each bar is one hour. Green: every check reached southwest.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Southwest Airlines is not working
- Before re-ordering or re-booking, check your email and bank activity. The first attempt may have gone through.
- Turn location services on and set them to precise location for Southwest Airlines. Many ride and delivery features need it.
- Update the Southwest Airlines app and restart your phone if the map or tracking stops moving.
- For flights, check the airline's text or email alerts and the airport's departure boards. They often update even when the app is down.
- Use the Southwest Airlines website if the app fails, or the other way round.
- If you were charged for an order that failed, contact Southwest Airlines support in the app's help section once service is back.
Southwest Airlines outage FAQ
Is Southwest Airlines down for everyone, or just me?
Look at the status at the top of this page. We connect to southwest.com directly from our servers, so if our check works but Southwest Airlines doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Southwest Airlines is probably having a wider outage.
Why does this page say Southwest Airlines is up when it isn't working for me?
Our check confirms that southwest.com is reachable and responding. An outage can still affect only part of Southwest Airlines, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Southwest Airlines as having problems even if the website loads.
How often do you check Southwest Airlines?
We check Southwest Airlines automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Southwest Airlines outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.