We check Fidelity from our servers and combine it with problem reports from visitors.
Fidelity problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Fidelity is probably having problems.
Having a problem with Fidelity?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of fidelity.com
Each bar is one hour. Green: every check reached fidelity.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Fidelity is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in Fidelity first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check Fidelity's website or social accounts for notices.
- Update the Fidelity app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from Fidelity during outages. Fidelity will not ask for your password or one-time codes.
- Turn off VPNs when using Fidelity. Banks often block logins from unfamiliar locations.
Fidelity outage FAQ
Is Fidelity down for everyone, or just me?
Look at the status at the top of this page. We connect to fidelity.com directly from our servers, so if our check works but Fidelity doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Fidelity is probably having a wider outage.
Why does this page say Fidelity is up when it isn't working for me?
Our check confirms that fidelity.com is reachable and responding. An outage can still affect only part of Fidelity, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Fidelity as having problems even if the website loads.
How often do you check Fidelity?
We check Fidelity automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Fidelity outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.