We check Zelle from our servers and combine it with problem reports from visitors.
Zelle problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Zelle is probably having problems.
Having a problem with Zelle?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of zellepay.com
Each bar is one hour. Green: every check reached zellepay.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Zelle is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in Zelle first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check Zelle's website or social accounts for notices.
- Update the Zelle app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from Zelle during outages. Zelle will not ask for your password or one-time codes.
- Turn off VPNs when using Zelle. Banks often block logins from unfamiliar locations.
Zelle outage FAQ
Is Zelle down for everyone, or just me?
Look at the status at the top of this page. We connect to zellepay.com directly from our servers, so if our check works but Zelle doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Zelle is probably having a wider outage.
Why does this page say Zelle is up when it isn't working for me?
Our check confirms that zellepay.com is reachable and responding. An outage can still affect only part of Zelle, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Zelle as having problems even if the website loads.
How often do you check Zelle?
We check Zelle automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Zelle outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.