We check Shazam from our servers and combine it with problem reports from visitors.
Shazam problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Shazam is probably having problems.
Having a problem with Shazam?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of shazam.com
Each bar is one hour. Green: every check reached shazam.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Shazam is not working
- Switch Shazam to offline mode and play something you've downloaded. If that works, Shazam can't reach its servers.
- Log out of Shazam on all devices you're not using. Too many active sessions can stop playback.
- Check that Bluetooth or your speaker output is pointing to the device you expect.
- Clear the Shazam cache in its settings, or reinstall the app if it keeps crashing.
- Free up storage on your phone. Downloads and caching fail silently when the device is almost full.
- Try the Shazam web player. If the web player works, the problem is the app on your device.
Shazam outage FAQ
Is Shazam down for everyone, or just me?
Look at the status at the top of this page. We connect to shazam.com directly from our servers, so if our check works but Shazam doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Shazam is probably having a wider outage.
Why does this page say Shazam is up when it isn't working for me?
Our check confirms that shazam.com is reachable and responding. An outage can still affect only part of Shazam, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Shazam as having problems even if the website loads.
How often do you check Shazam?
We check Shazam automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Shazam outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.