We check Amazon Music from our servers and combine it with problem reports from visitors.
Amazon Music problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Amazon Music is probably having problems.
Having a problem with Amazon Music?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of music.amazon.com
Each bar is one hour. Green: every check reached music.amazon.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Amazon Music is not working
- Switch Amazon Music to offline mode and play something you've downloaded. If that works, Amazon Music can't reach its servers.
- Log out of Amazon Music on all devices you're not using. Too many active sessions can stop playback.
- Check that Bluetooth or your speaker output is pointing to the device you expect.
- Clear the Amazon Music cache in its settings, or reinstall the app if it keeps crashing.
- Free up storage on your phone. Downloads and caching fail silently when the device is almost full.
- Try the Amazon Music web player. If the web player works, the problem is the app on your device.
Amazon Music outage FAQ
Is Amazon Music down for everyone, or just me?
Look at the status at the top of this page. We connect to music.amazon.com directly from our servers, so if our check works but Amazon Music doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Amazon Music is probably having a wider outage.
Why does this page say Amazon Music is up when it isn't working for me?
Our check confirms that music.amazon.com is reachable and responding. An outage can still affect only part of Amazon Music, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Amazon Music as having problems even if the website loads.
How often do you check Amazon Music?
We check Amazon Music automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Amazon Music outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.