We check Mercari from our servers and combine it with problem reports from visitors.
Mercari problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Mercari is probably having problems.
Having a problem with Mercari?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of mercari.com
Each bar is one hour. Green: every check reached mercari.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Mercari is not working
- If checkout fails, check your bank or card app before trying again so you don't get charged twice.
- Look in your email and order history before re-ordering. Orders often go through even when Mercari shows an error.
- Clear your cart and add items again if prices or stock look wrong.
- Try the Mercari app if the website fails, or the other way round.
- During big sales, Mercari may put you in a virtual waiting room. Refreshing usually loses your place.
- Disable ad blockers on Mercari if pages load without buttons or images.
Mercari outage FAQ
Is Mercari down for everyone, or just me?
Look at the status at the top of this page. We connect to mercari.com directly from our servers, so if our check works but Mercari doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Mercari is probably having a wider outage.
Why does this page say Mercari is up when it isn't working for me?
Our check confirms that mercari.com is reachable and responding. An outage can still affect only part of Mercari, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Mercari as having problems even if the website loads.
How often do you check Mercari?
We check Mercari automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Mercari outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.