We check giffgaff from our servers and combine it with problem reports from visitors.
giffgaff problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, giffgaff is probably having problems.
Having a problem with giffgaff?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of giffgaff.com
Each bar is one hour. Green: every check reached giffgaff.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if giffgaff is not working
- Restart your modem and router: unplug both for 30 seconds, plug the modem in first, wait for it to connect, then the router.
- Check the lights on your modem. A blinking or red internet light usually means a giffgaff line or area outage.
- Sign in to the giffgaff app on mobile data. It can show outages at your address and estimated repair times.
- For mobile signal problems, toggle airplane mode, restart your phone, and check for a carrier settings update.
- If neighbours on giffgaff also have problems, it's an area outage. Ask giffgaff for a bill credit once it's fixed.
- Plug a computer directly into the modem with a cable to rule out a Wi-Fi problem in your home.
giffgaff outage FAQ
Is giffgaff down for everyone, or just me?
Look at the status at the top of this page. We connect to giffgaff.com directly from our servers, so if our check works but giffgaff doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, giffgaff is probably having a wider outage.
Why does this page say giffgaff is up when it isn't working for me?
Our check confirms that giffgaff.com is reachable and responding. An outage can still affect only part of giffgaff, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag giffgaff as having problems even if the website loads.
How often do you check giffgaff?
We check giffgaff automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a giffgaff outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Add a live giffgaff status badge to your siteFree. Updates every few minutes.
Copy this code into your website, forum post or README. The badge shows whether giffgaff is up right now and links to this page.
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