We check Citi from our servers and combine it with problem reports from visitors.
Citi problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Citi is probably having problems.
Having a problem with Citi?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of citi.com
Each bar is one hour. Green: every check reached citi.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Citi is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in Citi first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check Citi's website or social accounts for notices.
- Update the Citi app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from Citi during outages. Citi will not ask for your password or one-time codes.
- Turn off VPNs when using Citi. Banks often block logins from unfamiliar locations.
Citi outage FAQ
Is Citi down for everyone, or just me?
Look at the status at the top of this page. We connect to citi.com directly from our servers, so if our check works but Citi doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Citi is probably having a wider outage.
Why does this page say Citi is up when it isn't working for me?
Our check confirms that citi.com is reachable and responding. An outage can still affect only part of Citi, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Citi as having problems even if the website loads.
How often do you check Citi?
We check Citi automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Citi outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.