We check Chewy from our servers and combine it with problem reports from visitors.
Chewy problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Chewy is probably having problems.
Having a problem with Chewy?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of chewy.com
Each bar is one hour. Green: every check reached chewy.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Chewy is not working
- If checkout fails, check your bank or card app before trying again so you don't get charged twice.
- Look in your email and order history before re-ordering. Orders often go through even when Chewy shows an error.
- Clear your cart and add items again if prices or stock look wrong.
- Try the Chewy app if the website fails, or the other way round.
- During big sales, Chewy may put you in a virtual waiting room. Refreshing usually loses your place.
- Disable ad blockers on Chewy if pages load without buttons or images.
Chewy outage FAQ
Is Chewy down for everyone, or just me?
Look at the status at the top of this page. We connect to chewy.com directly from our servers, so if our check works but Chewy doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Chewy is probably having a wider outage.
Why does this page say Chewy is up when it isn't working for me?
Our check confirms that chewy.com is reachable and responding. An outage can still affect only part of Chewy, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Chewy as having problems even if the website loads.
How often do you check Chewy?
We check Chewy automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Chewy outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.