We check American Express from our servers and combine it with problem reports from visitors.
American Express problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, American Express is probably having problems.
Having a problem with American Express?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of americanexpress.com
Each bar is one hour. Green: every check reached americanexpress.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if American Express is not working
- Never retry a payment or transfer repeatedly. Check your balance and activity in American Express first, because pending transactions may already have gone through.
- Banking apps often go down for scheduled maintenance late at night and on weekends. Check American Express's website or social accounts for notices.
- Update the American Express app. Banks often block old app versions.
- If you can't log in, use the phone number on the back of your card. Never use a number from a search ad or a social media reply.
- Watch for scam messages that claim to be from American Express during outages. American Express will not ask for your password or one-time codes.
- Turn off VPNs when using American Express. Banks often block logins from unfamiliar locations.
American Express outage FAQ
Is American Express down for everyone, or just me?
Look at the status at the top of this page. We connect to americanexpress.com directly from our servers, so if our check works but American Express doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, American Express is probably having a wider outage.
Why does this page say American Express is up when it isn't working for me?
Our check confirms that americanexpress.com is reachable and responding. An outage can still affect only part of American Express, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag American Express as having problems even if the website loads.
How often do you check American Express?
We check American Express automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a American Express outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.