We check SHEIN from our servers and combine it with problem reports from visitors.
SHEIN problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, SHEIN is probably having problems.
Having a problem with SHEIN?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of shein.com
Each bar is one hour. Green: every check reached shein.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if SHEIN is not working
- If checkout fails, check your bank or card app before trying again so you don't get charged twice.
- Look in your email and order history before re-ordering. Orders often go through even when SHEIN shows an error.
- Clear your cart and add items again if prices or stock look wrong.
- Try the SHEIN app if the website fails, or the other way round.
- During big sales, SHEIN may put you in a virtual waiting room. Refreshing usually loses your place.
- Disable ad blockers on SHEIN if pages load without buttons or images.
SHEIN outage FAQ
Is SHEIN down for everyone, or just me?
Look at the status at the top of this page. We connect to shein.com directly from our servers, so if our check works but SHEIN doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, SHEIN is probably having a wider outage.
Why does this page say SHEIN is up when it isn't working for me?
Our check confirms that shein.com is reachable and responding. An outage can still affect only part of SHEIN, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag SHEIN as having problems even if the website loads.
How often do you check SHEIN?
We check SHEIN automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a SHEIN outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.