We check Sephora from our servers and combine it with problem reports from visitors.
Sephora problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Sephora is probably having problems.
Having a problem with Sephora?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of sephora.com
Each bar is one hour. Green: every check reached sephora.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Sephora is not working
- If checkout fails, check your bank or card app before trying again so you don't get charged twice.
- Look in your email and order history before re-ordering. Orders often go through even when Sephora shows an error.
- Clear your cart and add items again if prices or stock look wrong.
- Try the Sephora app if the website fails, or the other way round.
- During big sales, Sephora may put you in a virtual waiting room. Refreshing usually loses your place.
- Disable ad blockers on Sephora if pages load without buttons or images.
Sephora outage FAQ
Is Sephora down for everyone, or just me?
Look at the status at the top of this page. We connect to sephora.com directly from our servers, so if our check works but Sephora doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Sephora is probably having a wider outage.
Why does this page say Sephora is up when it isn't working for me?
Our check confirms that sephora.com is reachable and responding. An outage can still affect only part of Sephora, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Sephora as having problems even if the website loads.
How often do you check Sephora?
We check Sephora automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Sephora outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.