We check Proton Mail from our servers and combine it with problem reports from visitors.
Proton Mail problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Proton Mail is probably having problems.
Having a problem with Proton Mail?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of mail.proton.me
Each bar is one hour. Green: every check reached mail.proton.me. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Proton Mail is not working
- Open Proton Mail in a private / incognito window. If it works there, clear your browser cache and cookies or disable extensions.
- Check your device's date and time are set automatically. A wrong clock breaks secure sign-ins.
- If Proton Mail sync is stuck, pause and resume syncing, or sign out of the desktop app and back in.
- Don't reset your password during an outage. Login errors are usually server-side and a reset won't fix them.
- Work offline where possible and keep local copies of anything urgent until Proton Mail is back.
- Check that your workplace or school account hasn't been signed out by an admin or security policy.
Proton Mail outage FAQ
Is Proton Mail down for everyone, or just me?
Look at the status at the top of this page. We connect to mail.proton.me directly from our servers, so if our check works but Proton Mail doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Proton Mail is probably having a wider outage.
Why does this page say Proton Mail is up when it isn't working for me?
Our check confirms that mail.proton.me is reachable and responding. An outage can still affect only part of Proton Mail, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Proton Mail as having problems even if the website loads.
How often do you check Proton Mail?
We check Proton Mail automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Proton Mail outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.