We last checked BusyVault at 00:05 UTC and it responded normally in 157 ms. Nobody has reported a problem in the last 24 hours.
BusyVault problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, BusyVault is probably having problems.
Having a problem with BusyVault?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of busyvault.com
Over the last day we checked busyvault.com 9 times: 100% of checks succeeded, with an average response time of 147 ms. None of our checks of busyvault.com has failed in that time.
Each bar is one hour. Green: every check reached busyvault.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
Recent BusyVault outages
We haven't recorded any BusyVault outages since we started keeping this history on 24 October 2026. We record one when our checks of busyvault.com fail for 15 minutes in a row, when problem reports jump well above normal, or when BusyVault's official status page reports a major outage.
Times are in UTC. Each entry is a time when our checks failed for at least 15 minutes, problem reports jumped well above normal, or BusyVault's status page reported a major outage.
How BusyVault outages usually look
BusyVault is a team chat app built around channels and file sharing, run by a company in Warsaw, Poland. It is aimed at agencies and design or video teams that pass large files around, and its hosted service accepts single files of up to 150 GiB. Several parts can fail independently: signing in, sending and receiving messages in real time, uploading, downloading and previewing files, billing, and push notifications. BusyVault's own status page lists these as separate components, which is a useful guide to what to test. A chat that loads but won't deliver new messages is a different fault from an upload that stalls.
Not every problem is an outage. New accounts must confirm their email address before any workspace opens. The free trial lasts 14 days with 2 GiB of storage, and if you don't upgrade, the account becomes read-only for 30 days, so you can read and download but not post or upload. After that an unpaid trial account and its data are deleted. Uploads use a resumable method, so an interrupted upload can carry on instead of starting again. There is no iPhone or iPad app yet. BusyVault says to use the browser on those devices for now.
Common BusyVault errors and what they mean
Can't open any workspace after signing up
BusyVault requires you to confirm your email address first. Until you click the link it sends, workspaces stay closed. This is on your side, not an outage.
What to do: Find the verification email, including in junk, and open the link. If sign-in then shows an error, copy the exact wording from the login screen for BusyVault support.
Workspace has become read-only
The 14-day trial has ended without an upgrade. For the next 30 days you can view and download, but not send messages or upload.
What to do: Check your plan under Settings, then Billing. Upgrading during the read-only period restores write access and keeps your files. Download anything you need before the 30 days run out.
Large upload stops part-way
Usually a dropped connection or a sleeping laptop. BusyVault's uploads are resumable, so the part already sent isn't wasted. If every upload fails for everyone in the team, the upload service itself may be down.
What to do: Keep the tab or app open and the device awake, and let the upload resume. Check the file is within your plan's storage and the 150 GiB single-file limit.
Messages don't arrive until you refresh
The live connection that delivers new messages has dropped while the rest of the app still loads. This can be a network that blocks long-lived connections, or a fault at BusyVault.
What to do: Reload the page or reopen the app. Test whether it affects one channel or every workspace, and try another network, before reporting it.
Status page shows "Status unknown"
BusyVault's status page uses this label when it has no measurement for a component. In its own words, it means it cannot confirm that a service is working. It doesn't prove an outage.
What to do: Press Refresh status on the page. If the app is failing for you and the page can't confirm anything, email BusyVault directly.
What to do if BusyVault is not working
- Test the browser version at busyvault.com as well as the desktop or Android app. They use the same account, so if one works you can carry on there.
- On iPhone or iPad, use the browser. BusyVault lists its iOS app as coming soon, so there is nothing to reinstall or update.
- The desktop app is installed from Chrome or Edge. If it misbehaves, open BusyVault in a normal Chrome or Edge tab to see whether the problem is the installed app or the service.
- Work out which part is failing: sign-in, sending or receiving messages, or upload, download and preview of files. BusyVault support asks for exactly this, and it matches the components on its status page.
- If you turned on two-factor authentication, check the clock on the phone that runs your authenticator app. Time-based codes are rejected when the phone's time is wrong.
- For billing questions, look at Settings, then Billing. A subscription is per paid account, so one person's plan doesn't cover the whole team.
- Email contact@busyvault.com with your device, operating system, browser or app version, and the date, time and time zone of the problem. Don't include passwords, access tokens or card details.
Official BusyVault status and help
- BusyVault Service status Where the company itself confirms outages and posts updates.
- BusyVault help centre Official help articles and contact options.
BusyVault outage FAQ
Is BusyVault down for everyone, or just me?
Look at the status at the top of this page. We connect to busyvault.com directly from our servers, so if our check works but BusyVault doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, BusyVault is probably having a wider outage.
Why does this page say BusyVault is up when it isn't working for me?
Our check confirms that busyvault.com is reachable and responding. An outage can still affect only part of BusyVault, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag BusyVault as having problems even if the website loads.
How often do you check BusyVault?
We check BusyVault automatically every 5 minutes, and again whenever someone opens this page and our last check is more than a few minutes old. A failed check is retried once before it counts.
How do I report a problem with BusyVault?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.
Why is my BusyVault account read-only?
The free trial runs for 14 days. If you haven't upgraded by then, the account switches to read-only for 30 days, and after that an unpaid trial account and its data are deleted. Upgrading during the trial or the read-only period restores full access and keeps your files.
Does BusyVault have a status page?
Yes, at busyvault.com/status.html. It lists components such as authentication, the realtime gateway, file upload and billing, each with a 90-day history. It can show "Status unknown" when no measurements are available, and its email alerts are not automatic, so treat it as one signal and not the final word.
Is there a BusyVault app for iPhone?
Not yet. BusyVault runs in the browser, can be installed as a desktop app from Chrome or Edge on Windows, macOS and Linux, and has an Android app on Google Play. The iPhone and iPad app is listed as coming soon, and the company says to use the mobile browser until then.
This page's guide was last reviewed on 14 November 2026. Spotted something wrong or out of date? Tell us.
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