We check GMX Mail from our servers and combine it with problem reports from visitors.
GMX Mail problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, GMX Mail is probably having problems.
Having a problem with GMX Mail?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of gmx.com
Each bar is one hour. Green: every check reached gmx.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if GMX Mail is not working
- Open GMX Mail in a private / incognito window. If it works there, clear your browser cache and cookies or disable extensions.
- Check your device's date and time are set automatically. A wrong clock breaks secure sign-ins.
- If GMX Mail sync is stuck, pause and resume syncing, or sign out of the desktop app and back in.
- Don't reset your password during an outage. Login errors are usually server-side and a reset won't fix them.
- Work offline where possible and keep local copies of anything urgent until GMX Mail is back.
- Check that your workplace or school account hasn't been signed out by an admin or security policy.
GMX Mail outage FAQ
Is GMX Mail down for everyone, or just me?
Look at the status at the top of this page. We connect to gmx.com directly from our servers, so if our check works but GMX Mail doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, GMX Mail is probably having a wider outage.
Why does this page say GMX Mail is up when it isn't working for me?
Our check confirms that gmx.com is reachable and responding. An outage can still affect only part of GMX Mail, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag GMX Mail as having problems even if the website loads.
How often do you check GMX Mail?
We check GMX Mail automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a GMX Mail outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.