We check DocuSign from our servers and combine it with problem reports from visitors.
DocuSign problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, DocuSign is probably having problems.
Having a problem with DocuSign?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of docusign.com
Each bar is one hour. Green: every check reached docusign.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if DocuSign is not working
- Open DocuSign in a private / incognito window. If it works there, clear your browser cache and cookies or disable extensions.
- Check your device's date and time are set automatically. A wrong clock breaks secure sign-ins.
- If DocuSign sync is stuck, pause and resume syncing, or sign out of the desktop app and back in.
- Don't reset your password during an outage. Login errors are usually server-side and a reset won't fix them.
- Work offline where possible and keep local copies of anything urgent until DocuSign is back.
- Check that your workplace or school account hasn't been signed out by an admin or security policy.
DocuSign outage FAQ
Is DocuSign down for everyone, or just me?
Look at the status at the top of this page. We connect to docusign.com directly from our servers, so if our check works but DocuSign doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, DocuSign is probably having a wider outage.
Why does this page say DocuSign is up when it isn't working for me?
Our check confirms that docusign.com is reachable and responding. An outage can still affect only part of DocuSign, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag DocuSign as having problems even if the website loads.
How often do you check DocuSign?
We check DocuSign automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a DocuSign outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.