We check BBC iPlayer from our servers and combine it with problem reports from visitors.
BBC iPlayer problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, BBC iPlayer is probably having problems.
Having a problem with BBC iPlayer?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of bbc.co.uk
Each bar is one hour. Green: every check reached bbc.co.uk. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if BBC iPlayer is not working
- Restart the device you're watching on (TV, streaming stick or console), not just the BBC iPlayer app.
- Run a speed test: HD needs about 5 Mbps and 4K about 25 Mbps. Lower the quality in BBC iPlayer if your connection is slow.
- Restart your router and modem. Unplug them for 30 seconds, then plug them back in.
- If only one title won't play, try another. A single-title error is usually a licensing or encoding issue, not an outage.
- Sign out of BBC iPlayer on the device and sign back in. This clears stale sessions and stuck profiles.
- Check that your subscription and payment method are still active in your BBC iPlayer account settings.
BBC iPlayer outage FAQ
Is BBC iPlayer down for everyone, or just me?
Look at the status at the top of this page. We connect to bbc.co.uk directly from our servers, so if our check works but BBC iPlayer doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, BBC iPlayer is probably having a wider outage.
Why does this page say BBC iPlayer is up when it isn't working for me?
Our check confirms that bbc.co.uk is reachable and responding. An outage can still affect only part of BBC iPlayer, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag BBC iPlayer as having problems even if the website loads.
How often do you check BBC iPlayer?
We check BBC iPlayer automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a BBC iPlayer outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.