We check WeChat from our servers and combine it with problem reports from visitors.
WeChat problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, WeChat is probably having problems.
Having a problem with WeChat?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of wechat.com
Each bar is one hour. Green: every check reached wechat.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if WeChat is not working
- Check whether messages show a pending or clock icon: that means WeChat can't reach its servers from your device.
- Toggle airplane mode on and off to force a fresh network connection, then reopen WeChat.
- Make sure WeChat is allowed to use background data and isn't restricted by battery saver.
- For calls, close other apps using the camera or microphone and check WeChat has permission to use them.
- Try the desktop or web version of WeChat. If it works there, update or reinstall the mobile app.
- If notifications stopped, check your phone's Focus / Do Not Disturb settings and WeChat's notification settings.
WeChat outage FAQ
Is WeChat down for everyone, or just me?
Look at the status at the top of this page. We connect to wechat.com directly from our servers, so if our check works but WeChat doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, WeChat is probably having a wider outage.
Why does this page say WeChat is up when it isn't working for me?
Our check confirms that wechat.com is reachable and responding. An outage can still affect only part of WeChat, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag WeChat as having problems even if the website loads.
How often do you check WeChat?
We check WeChat automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a WeChat outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.