We check Webex from our servers and combine it with problem reports from visitors.
Webex problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Webex is probably having problems.
Having a problem with Webex?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of webex.com
Each bar is one hour. Green: every check reached webex.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Webex is not working
- Check whether messages show a pending or clock icon: that means Webex can't reach its servers from your device.
- Toggle airplane mode on and off to force a fresh network connection, then reopen Webex.
- Make sure Webex is allowed to use background data and isn't restricted by battery saver.
- For calls, close other apps using the camera or microphone and check Webex has permission to use them.
- Try the desktop or web version of Webex. If it works there, update or reinstall the mobile app.
- If notifications stopped, check your phone's Focus / Do Not Disturb settings and Webex's notification settings.
Webex outage FAQ
Is Webex down for everyone, or just me?
Look at the status at the top of this page. We connect to webex.com directly from our servers, so if our check works but Webex doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Webex is probably having a wider outage.
Why does this page say Webex is up when it isn't working for me?
Our check confirms that webex.com is reachable and responding. An outage can still affect only part of Webex, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Webex as having problems even if the website loads.
How often do you check Webex?
We check Webex automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Webex outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.