We check Ubisoft Connect from our servers and combine it with problem reports from visitors.
Ubisoft Connect problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Ubisoft Connect is probably having problems.
Having a problem with Ubisoft Connect?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of ubisoft.com
Each bar is one hour. Green: every check reached ubisoft.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Ubisoft Connect is not working
- Check whether Ubisoft Connect is in scheduled maintenance. Many games take servers down for updates, often on weekday mornings.
- Fully restart the game and the launcher or console, not just the match.
- Use a wired Ethernet connection if you can. Wi-Fi often causes lag and disconnects that look like server problems.
- Install any pending game or system updates. Ubisoft Connect often blocks older versions from connecting.
- Verify or repair the game files in your launcher if the game crashes on start.
- If you're stuck in a login queue, leave it running. Re-joining usually sends you to the back of the queue.
Ubisoft Connect outage FAQ
Is Ubisoft Connect down for everyone, or just me?
Look at the status at the top of this page. We connect to ubisoft.com directly from our servers, so if our check works but Ubisoft Connect doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Ubisoft Connect is probably having a wider outage.
Why does this page say Ubisoft Connect is up when it isn't working for me?
Our check confirms that ubisoft.com is reachable and responding. An outage can still affect only part of Ubisoft Connect, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Ubisoft Connect as having problems even if the website loads.
How often do you check Ubisoft Connect?
We check Ubisoft Connect automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Ubisoft Connect outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.