We check Genshin Impact from our servers and combine it with problem reports from visitors.
Genshin Impact problem reports, last 24 hours
Reports from visitors per hour, in your local time. When reports rise well above the usual level, Genshin Impact is probably having problems.
Having a problem with Genshin Impact?
Choose what isn't working. Reports are anonymous and help other people see if the problem is widespread.
Most reported problems
Recent reports
- No reports in the last 24 hours.
Our checks of genshin.hoyoverse.com
Each bar is one hour. Green: every check reached genshin.hoyoverse.com. Amber: some failed. Red: all failed. Grey: not checked that hour.
What to do if Genshin Impact is not working
- Check whether Genshin Impact is in scheduled maintenance. Many games take servers down for updates, often on weekday mornings.
- Fully restart the game and the launcher or console, not just the match.
- Use a wired Ethernet connection if you can. Wi-Fi often causes lag and disconnects that look like server problems.
- Install any pending game or system updates. Genshin Impact often blocks older versions from connecting.
- Verify or repair the game files in your launcher if the game crashes on start.
- If you're stuck in a login queue, leave it running. Re-joining usually sends you to the back of the queue.
Genshin Impact outage FAQ
Is Genshin Impact down for everyone, or just me?
Look at the status at the top of this page. We connect to genshin.hoyoverse.com directly from our servers, so if our check works but Genshin Impact doesn't work for you, the problem is more likely your device, network or account. If our check fails, or reports have jumped in the last hour, Genshin Impact is probably having a wider outage.
Why does this page say Genshin Impact is up when it isn't working for me?
Our check confirms that genshin.hoyoverse.com is reachable and responding. An outage can still affect only part of Genshin Impact, such as logging in, the mobile app or a single feature, or only some regions. That's why visitor reports matter: when many people report problems at once, we flag Genshin Impact as having problems even if the website loads.
How often do you check Genshin Impact?
We check Genshin Impact automatically several times a day, and again whenever someone opens this page and our last check is more than a few minutes old.
How do I report a Genshin Impact outage?
Use "Report a problem" on this page to tell us what isn't working. Reports are anonymous: we don't store your IP address, only a one-way code that stops the same person reporting many times, plus your country.